Category Archives: Coaching

Managers: Do You Have The Right Stuff?

What is the difference between a manager and a leader? The term is used interchangeably in most circles of discussion. Steven R. Covey said that managers manage things and leaders lead people. Managers manage budgets, time lines, and projects. Leaders lead people (Covey, 1999).

Most research conducted on leadership focuses on the positive traits and skills of leaders and managers. Research provides evidence that there is a dark side of leadership. Consider these statistics in order to gain an appreciation for the perception that most employees have toward their managers.

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What happens if your Boss has more IQ than EQ?

Have you ever worked for a boss who was brilliant in her field of expertise but totally inept as a boss? How about someone who is incredible as a parent but dismal as a spouse? The irony of the situation is the two are not mutually exclusive. One does not exist without the other. Let’s say you work in the accounting department and your boss is the company’s finest accountant but the world’s worst boss.

One of two things must happen by those who promoted the company’s finest accountant, either fire the manager and retain the accountant or train the accountant to be a manager. In other words, teach her some social and leadership skills also known as EQ (emotional intelligence).

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How to get the Horse to Drink

A study conducted in 1992 indicates that the days of predatory business practices are over. Business ethicists stress that competition needs cooperation. Morgan and Hunt conducted a study in 1994 and described trust as being central to success replacing power. In 2000, K. A. Karl noted that trust is at an all-time low. Further statistics show that 56 percent of nonmanagement employees viewed a lack of trust as a problem in their company.

More than half the workhorses in the service and manufacturing sectors lack trust in their company.  Is it because they are being led to the watering hole by power mongers (force) who want them to drink the Kool-Aid against their will?

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Power Politics in the Office

Power and politics are dirty words to most employees. To rising managers and established personnel it’s a way of life. The two opposites don’t share stable space. To those who play power politics, pushing buttons, taking advantage of the situation, limited disclosure, and manipulation trump the fall out of human damage and the hidden costs of broken trust in the work environment. Power politics is a zero-sum game, which means there is a loser.

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Trust is built One Interaction at a Time

One dad tells the story of playing Candy Land with his little girl. “I hate Candy Land,” he says. “When she’s suppose to move one space, she moves two. I can never win. But I play Candy Land now so I can talk about her boyfriends when she’s 16.”

His girl typically wins, she has a positive experience, it’s personal, low risk, and his interactions are frequent.

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We Love more than we Trust

Think about all the people you love. Now picture those that you trust. There is a good chance that you trust less people than you love. The most effective method of building trust requires interaction that is…

  • Frequent
  • Low-risk
  • Personal
  • Positive

I use the acronym of FLPP. Remember this is for developing trust when you are in a low trust environment.

Let’s say you are struggling with a teenage son and he is becoming more isolated from you by the day. Consider the four steps to developing trust and determine which step you need to work on.

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Time = Priceless

A sage was asked: “How do you know all this stuff?” The answer, “I did the reading.” What are you doing instead of the reading? How much time do you give away wasting energy and losing opportunity because you don’t have your priorities set?

Of all the things you have, time is the one commodity that is priceless. It cannot be replaced. Undivided attention with your child is a priority. Quality time with your family is a priority. Watching hours of TV or playing computer games is also a priority. Therefore, it begs the question:

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Mom is on Break – Hakuna Matada

Let’s move our story to mothers. What if, when you were younger, your mother decided to practice Hakuna Matata (Lion King), which means “no worries” in Swahili, ? Your morning wake up calls would never have happened, which means you would have never made it to school on time. Your breakfast would always around brunch-ish, and your laundry would always be next week. What are the odds of high school graduation without her prioritizing your life in front of her own?

How about some notables? What if Louie Pasteur took a year or two off? What if Benjamin Franklin, Thomas Jefferson, and John Adams never made it to the Continental Congress?

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Don’t Worry Be Happy – God’s Taking a Break

It’s rather an ironic disease in that there are not a lot of people who regularly get anywhere on time by my empirical evidence. It seems if we quit worrying about being on time, we can avoid this dreaded disease. So what would a day be like if nobody worried about being on time?

Let’s pick up our story on the discussion of time with a summary of Americanitis. This unique disease seems to infect people who become paranoid about time. A sister malady to Americanitis is justificationitis.  A suggested cure was the attitude of “Don’t Worry Be Happy” as sung by Bobby McFerrin.

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How Stuart Handles It

Perhaps a change of attitude and way of being. My son Stuart has cured all of this from his worry box. He doesn’t concern himself about the trivialities of time. Time will come to him, he never subjects himself to the constraints of this evil force that causes others tremendous anxiety and stress.

Stuart, if I didn’t know better, would be from an exotic Polynesian Island. He is actually from Raft Island, but he operates on Samoan or Hawaiian time. If you are from the Islands and invite your family to lunch on Sunday, your time parameters are from sun up to sun down and beyond. As long as there is an abundance of available food, the party is a foot.

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